Frequently Asked Questions

• What is this store's return and exchange policy? 
  No returns or exchanges accepted unless it's regarding apparel. If your item came damaged or not as described, please contact me for assistance. For most instances I would need the wrong order to be shipped out with a photo of the receipt/shipment, then I will process the return/exchange. 
  
  
• Do you accept customers outside of US? 
  Yes I do, there should be an option to ship internationally. If for any reason you do not see your location listed, feel free to contact me to request a special order.
  Please provide address in english format, if address is provided in asian characters there may be a delay in shipment.
  
  
• How long does shipping take? 
  Once you've placed an order, please allow 5-20 business days (excluding weekends) for processing. All orders will be shipped with tracking information. Domestic order freight times range from 4-7 business days once it is ordered, while international order fright times range from 14-30 days. For international orders, it may take up a month for delivery depending on the carrier/holiday seasons. There may also be customs and tariffs in your country so please check accordingly.
  
  
• What does dropship mean?
  Some products may mention dropshipping, which means the product is made by order and shipped directly out from the supplier. It will be separately shipped from the main store's orders. Processing and transit times are around 2-3 weeks.
  
  Disclaimer: During convention times shipping may be delayed. Feel free to send  us an email if you have further inquiries.