FAQ

 Frequently Asked Questions

  • What if I want a shirt or hoodie, but it isn't available on this site? 
    If any apparel is out of stock you can instantly purchase it from my other website, conconbyemu. The website is hosted by my supplier so anything ordered on there directly manufacturers and ships from the supplier. If you have any shipment related questions it is best to email the supplier at support@secureorderservices.com.
  • What are preorder(予約) items? 
    Preorder items are when the designs are released but the physical product is not yet made. You will be charged at purchase the preorder items and they will be delivered at a later date. Please expect 4-7+ weeks of delay after ending preorder date for these items due to the time it takes for order submission, production, packaging and freight time. Once I receive the items I double check everything to ensure accuracy and package it up for customers. All preorder items during the order period will offer combined shipping, if you make multiple purchases they will be shipped together. 

  • What is this store's return and exchange policy? 
    No returns or exchanges accepted unless it's regarding apparel. If your item came damaged or not as described, please contact me for assistance. For most instances I would need the wrong order to be shipped out with a photo of the receipt/shipment, then I will process the return/exchange. 

  • Do you accept customers outside of US? 
    Yes I do, there should be an option to ship internationally. If for any reason you do not see your location listed, feel free to contact me to request a special order.

  • How long does shipping take? 
    Once you've placed an order, please allow 4-10 business days (excluding weekends) for processing. All orders will be shipped with tracking information. Domestic order freight times range from 4-7 business days once it is ordered, while international order fright times range from 14-30 days. For international orders, it may take up a month for delivery depending on the carrier/holiday seasons. If you're an international customer please wait to contact me regarding your order after it's been a month.

    Disclaimer: Please note during con times where I am tabling or out of state shipping will be delayed, store will have a notice in updates. Feel free to message me about your order but I cannot get to it immediately because I do not have access to my stock.

    USPS(アメリカ合衆国郵便公社)のサービス内容の変更による、国際配達は衣服1枚あたりの割増料金があります。最近の配達料金の半分以上はこちら側が払いましたので、割増料金は必要と判断しました。(キーホルダー、パスケースなどの小さいグッズは対象外になります。)ご理解がいただけることを願って、予め感謝致します。